How much are delivery costs to my destination?
We ship directly to you from our Chicago office. For most single computer systems, FedEx Home Delivery shipping within the contiguous United States is about $12 plus insurance. FedEx International Priority delivery to Europe is about €39 plus insurance, and to the UK is about £35.
For an accurate quotation, simply begin the checkout process and select "I JUST WANT A SHIPPING ESTIMATE". An estimated shipping charge will appear on screen as soon as you submit your location and optional delivery method.
Does the quoted pricing include VAT/duties?
For customers outside of the United States only: Prices on our website do NOT include VAT. This charge will be collected by FedEx upon delivery of your parcel. The amount of VAT varies by country.
What payment methods do you accept?
Customers in the United States or Canada can pay by any major credit card (subject to approval), PayPal, and Google Checkout. Government, university, institution, or Fortune 500 companies may also pay by purchase order.
Customers outside of the United States or Canada can pay by American Express, bank transfer, PayPal, and Google Checkout. Government, university, institution, or Fortune 500 companies may also pay by purchase order.
How can I order an item that is “Available Soon”?
An “Available Soon” item is where delivery and/or pricing are not yet available. To stay informed about availability and pricing, please be sure to sign up for e-mail alerts for that product.
When will my order be processed and what is "pending approval"?
Dynamism processes orders from 10am to 7pm Eastern time (GMT – 500) Monday through Friday. Item availability could change depending on when your order is processed and approved.
The default status on all new orders is "pending approval". If you paid by credit card, it is now "pending approval" verification from our accounting department.
Generally, credit cards are charged when the order is shipping. You may cancel your order at any time prior to shipment with no penalty.
Please note: For Special Event Promotions (eg., Viliv series Pre-order events) or other circumstances when an extremely large volume of products will be charged and shipped in a short timeframe, a 100% deposit is charged as soon as the order is placed and approved. (Out of pattern spending and address verification problems are the major cause of delay for orders, and we will use this time to resolve any issues and help ensure on-time shipment.) Even in these cases, you may cancel your order at any time prior to shipment with no penalty, and the entire deposit will be refunded to your card.
What if an item is out of stock?
Order processing lead time is the length of time it will take to procure the correct products and complete payment processing. Order processing lead times are in business days (Monday through Friday). Shipping on an item that has a “Usually ships in 7-10 days” lead time will result in an estimated shipment by the 10th day from when your order is placed. Selecting an item that is "in stock" will ship the same day (subject to approval).
Please note: All scheduled shipment dates are estimates only. Dynamism will make every effort to ship your products by the estimated shipment date on your order confirmation but in no event will Dynamism be liable for any loss, nor damage or penalty resulting from any delay in shipment or delivery. Dynamism will attempt notify you by email of any changes in the estimated shipment date for your order. Except where otherwise noted (usually as “special order”), you may cancel your order at any time prior to shipment with no penalty.
How can I check the status of my order?
If there are any issues in processing your order, our accounting office will contact you directly by e-mail. To ensure fastest processing, we strongly encourage you to use a work or school e-mail address instead of a free webmail address.
Because we will notify you of any issues by e-mail, please ensure that your e-mail address is entered correctly and checked frequently, and please scan the spam box frequently to ensure no messages are missed. Once your item has shipped, we will send an e-mail notification with the FedEx tracking details.
Can I add, change, or remove items from my order after it has been submitted?
Once an order is submitted it can only be amended or edited by contacting Dynamism customer service. Once an item has been packed or shipped, the order cannot be changed.
In most cases, except where otherwise noted, orders can be changed or cancelled prior to shipment with no penalty.